Showing posts with label Persuasion. Show all posts
Showing posts with label Persuasion. Show all posts

Sunday, July 05, 2015

The Lost Letter Technique

This is an unobtrusive measure of attitudes in which stamped addressed envelopes are scattered in public places, as if left by accident, the proportion being posted by members of the public and turning up at the addresses on the envelopes providing a crude index of attitudes in the community.
 
For example, if half the envelopes are addressed to a pro-same-sex marriage organisation and half to an anti-same-sex marriage organisation, and if equal numbers of pro-same-sex marriage and anti-same-sex marriage envelopes are distributed but significantly more of the pro-same-sex marriage envelopes are returned; then it may be concluded that members of the community are more favourably disposed towards the pro-marriage than the anti-marriage cause.
 
The technique was introduced by the US psychologist Stanley Milgram (1933-84) and colleagues in an article in the journal Public Opinion Quarterly in 1965. Milgram's classic use of the Lost Letter Technique as a behavioural measure of attitudes showed that return rates can be influenced by the addressee written on the letter, particularly when the addressee represents a controversial organization (Milgram, 1969; 1977; Milgram et al., 1965).
Colman, 2009
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Sunday, January 04, 2015

Political Persuasion

What does an elected individual do or portray that may benefit them in the run up to polling day? In election campaigns, candidates attempt to promote themselves and try to communicate a positive message to get the support of the deciding voters. Along with expressing their motives if elected, does an understanding of the voter’s mind benefit their campaign strategy? A promotion of this idea could be witnessed in a haunting statement from Adolf Hitler (1933) who remarked in his infamous literature Mein Kampf,

'' … the greater the scope of the message that has to be present, the more necessary it is for the propaganda to discover that plan of action which is psychologically the most efficient''
Political communication and persuasion may have intrigued a tyrant in Nazi Germany,  but how does modern day political messages affect the public? In political elections advertising is regularly used to communicate a candidate's message in the hope of being elected. The public are exposed to images of politicians on campaign posters, campaign buses, leaflets through their letterbox, political broadcasts and televised debates. Whether the individual is walking on the street, driving in their car or sitting in front of the TV, they will likely witness political campaign advertising in some form or another.
 
In what ways does this advertising affect the mind of a voter? In the 2008 US presidential election Barack Obama’s campaign slogan of ''Yes we can'' may have been transformed into a victorious ''Yes we did!'' (Miller, 2009).  The ‘Mere exposure effect’ proposed by Zajonc (1968), says that a repeated exposure to a particular object results in a greater attraction to that object. If this theory is applied to political advertising, you could argue that people who continually witnessed Obama's campaign signs, may have developed a preference for his slogan and thus his party in general.

However, voters are not easily fooled by familiar and attractive faces alone (Mattes et al., 2010). First impressions of a political candidate can also be important. Primacy effects refer to people's tendency to assign more importance to the first information we learn about a person. Research suggests that a candidate who arouses positive feelings in a voter at an early stage, may have a heavy bearing on the day citizens go to the polls. Research from Abakoumkin (2011) highlighted the relationship of primacy effects in the ballot order of candidate's names and election outcomes. According to the author, those candidates listed earlier on a voting list may have had an advantage over those listed afterwards.

Contrary to these primary effects are recency effects, the enhanced memory of recently learned information. Can recency effects have an impact in how they influence vote decision? On October 24th 2011, in the race for the Irish Presidency, allegations were made against front runner Sean Gallagher that he received a €5,000 payment from convicted fuel smuggler Hugh Morgan. An argument could be made that recency effects of the allegations played a role in Mr. Gallagher losing votes and not being elected President. The recency effects coupled with this revelation may have removed feelings of trust and popularity among the Irish electorate.

Popularity and liking is also psychologically important for creating an association with a person. In his book 'Influence: The Psychology of Persuasion', Cialdini (2007) says that people tend to comply with the requests of someone they know and like (p. 167), with other researchers arguing that the likeability of a candidate suggests caring, trust and sociability (Hoegg & Lewis, 2011). Candidates trying to win votes may employ this tactic in order to create a 'one of us' connection. Cialdini also discussed peoples need to reciprocate; a politician who canvasses door to door making promises about what they will do once elected, or what they have done, can leave people in a situation where they feel an act of reciprocation is due (Cialdini, 2007). The political promises are acknowledged and in exchange for a vote, the 'reciprocity rule' lets the person avoid feelings of indebtedness to the other party.
Another method of creating an association with voters is in the linking of celebrities to political parties (Cialdini, 2007). Name dropping to associate yourself with desirable individuals and therefore improve other people's impressions of you, is referred to as BIRGing, 'Basking in Reflected Glory' (Cialdini et al., 1976).

An early example of this was portrayed in an overt media act instigated by Edward Bernays,  a pioneer in public relations. In 1924, the media had portrayed US President Calvin Coolidge as a dull, humanless figure who was viewed as a national joke. President Coolidge contacted Bernays for help in boosting his popularity with the masses. Bernays organised 34 film stars to visit the White House, and in this act of combining public relations with politics, the morning newspapers contained front page articles that increased the President's ratings among the public (Curtis, 2002).

A more recent example demonstrated in 2001, showed Tony Blair inviting celebrities to 10 Downing Street in an attempt to "add some spice" to the Labour Party. Political tactics like 'BIRGing' may sway the undecided votes, by creating a positive mental schema of the politician and thus reducing initial cognitive dissonance.

Basking in reflected glory may have helped President Coolidge boost his self enhancement in 1924, but in the modern era of elections, social media sites can act as a new communication tool for politicians (Vitak et al., 2011). With the younger generation of today being the future voters, politicians may need to increase political interest through relevant mediums. The internet provides people with more information in elections than that of traditional media. Facebook and MySpace were extremely popular among younger voters in the 2008 US Presidential race (Vitak et al., 2011). These social media sites allow politicians to interact with younger voters who may not have been previously interested in politics. Facebook users could post comments, share videos, express thoughts, become a "fan" of a candidate, and connect with other users in ways that previous elections did not offer (Vitak et al., 2011). Thus, from the use of social media sites, the peer to peer interactions among younger users can benefit a politician to convey their message to a broader audience.
An additional attraction of online political communication is how cost effective it can be. Research by Hoegg & Lewis (2011) states, ''A huge determinant of the success of a political campaign is the money spent on it'' (p. 898). It is therefore beneficial to the candidate to engage in powerful online mediums that save on expenditure and are less resource intensive, with any surplus expenditure being directed elsewhere. However, online activities may also have negative implications for political candidates. With the popularity of mobile phones, a member of the public standing in a campaign crowd can record a candidates "gaffe" and immediately post it online for millions to view (Johnson & Perlmutter, 2011). Mistakes can be highlighted and damage political reputations, where in previous decades an unfortunate incident may have gone unnoticed and be quickly forgotten.

The effective use of internet mediums has also been questioned by Morozov (2009). The author regarded the users of online resources for political interaction as ''slacktivists'', where participants were merely engaging in feel-good online activism that has little or zero real world impact. Online participants in chat forums who attempt to generate publicity for a particular candidate, is an ideal form of activism for a ''lazy generation'' and are not interested in following through on their morals (Morozov, 2009).

Political elections continue to be a prominent topic in news and general discussion. With the development of new trends in an internet era, politicians are faced with new challenges in exhausting all possible resources to create the most accessible campaign message. There are a myriad of psychological influences present in political campaigns. The psychological motives of a politician's actions are not always the most obvious from a voter's perspective, but for the candidate they may be a decisive factor in securing the position sought after.
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"People almost invariably arrive at their beliefs not on the basis of proof but on the basis of what they find attractive."  
                                                                                                                                                - Blaise Pascal, De l'art de persuader

Tuesday, December 02, 2014

Psychology and Film: A short list of some recommended depictions.

"You know what your problem is, it's that you haven't seen enough movies - all of life's riddles are answered in the movies" (Steve Martin)

Shame - Sex Addiction; Michael Fassbender style.

The Basketball Diaries - Heroin Addiction. A young Di Caprio is more interested in skin popping than shooting hoops. 
 
Awakenings- Catatonia. Based on real events, a tragic and heartfelt story with Robin Williams and Robert DeNiro. From Oliver Sachs' book of the same name.
 
Lars and the Real Girl - Loneliness, Shyness, and Social Ineptitude. When you think it's time enough for the family to meet your sex doll. She's a great listener!
 
Owning Mahowny - Gambling Addiction. The late Phillip Seymour Hoffman as a Canadian Banker with all the cash he needs. Based on a real-life incident: Canadian Imperial Bank of Commerce clerk Brian Molony, who embezzled over $10 million from his employers in just 18 months to support his gambling habit.
 
The Butterfly Effect - The Butterfly Effect! The idea, used in chaos theory, whereby a small change at one place in a complex system can have large effects elsewhere, e.g., a butterfly flapping its wings in Rio de Janeiro might change the weather in Chicago.

Memento - Short-Term Memory Loss. Guy Pearce has anterograde amnesia and is unable to store recent memories.
 
Melancholia - Melancholia! Lars Von Trier's take on the mental downfall of one woman (with the end of the world not helping).
 
Project Nim- A great look at the intelligence of our closest animal relative. The chimp also knew one term: 'Ooohh Ooo, Ah Ah', meaning; 'this bath's too hot.' 

Take Shelter - Curtis LaForche (Michael Shannon) starts to believe that he is in the early stages of developing paranoid schizophrenia. His mother was diagnosed with the illness at a similar age and he is fearful of suffering the same fate. The plot explores the boundaries between delusions and reality.
 
The Greatest Movie Ever Sold - Product Placement and Advertising in TV and films;  directed by Morgan Spurlock, the guy who brought you 'Super Size Me'.
 
The Bridge - Suicide. A tragic look at how the Golden Gate Bridge in San Francisco has become an infamous place to take one's life.
 
Girl, Interrupted - Mental Institutions. Based on the true story of Susanna Kaysen in the 1960s.
 
The Machinist - An Insomniac doubting his own sanity. The producers of the film claim that Christian Bale dropped from about 173 pounds in weight down to about 110 pounds to make the film. His 63-pound weight loss is said to be a record for any actor for a movie role. He regained the weight in time for his role in Batman Begins (2005). A must see.
 
American Beauty - A film about suffocating conformity to social roles, and how people sometimes need to break free of them.
 
Castaway - Survival, Loneliness, Social Isolation; and a ball more loyal than most friends. WILSON!!!!

Helen - Major Depressive Disorder. A powerful depiction of woman going through the throes of Clinical Depression.

Monster- Psychopathy. Based on the life of Aileen Wuornos. It earned Charlize Theron an Academy Award for best Actress; it could have got one for the similarity alone (right). 
 
Changeling - Capgras Syndrome: A disorder in which a person holds a delusion that a friend, spouse, parent, or other close family member has been replaced by an identical-looking impostor.
 
Catfish - The internet and online personas. Great documentary style film showing just how false the online world can be. It can also shed light on the often predatory world of online behaviour.
 
Hotel Rwanda - Prejudice and discrimination. The film is also relevant to the discussion of pro-social and altruistic behaviours. It was nominated for Best Original Screenplay at the 77th Academy Awards, with Don Cheadle also being nominated for Best Actor.
 
Crash - An incredibly powerful and sophisticated 2004 Paul Haggis film about cultural diversity.
 
Devil's Advocate - Persuasion and attitude change. ''Vanity, definitely my favourite sin.''
 
The Savages - Dementia and family conflict amongst others. Starring Laura Linney and the late Philip Seymour Hoffman.
 

Me, Myself & Irene - Dissociative Identity Disorder (DID); previously known as Multiple Personality Disorder.

or Fight Club (right) if you fancy less laughs.


Boyhood - Growing up and the elusive experience of youth. Amazingly it was shot just over 39 days spanning 12 years.
 
12 Angry Men - An incredibly powerful portrayal of social influence and decision-making processes within a jury. It's in black and white, but things aren't as black and white as they may seem. Puns...

Fatal Attraction - Erotomania. The top grossing movie of 1987. Nominated for several Academy Awards; the movie was the cause of much discussion around the topic of marital infidelity.

Bully - Bullying. A 2011 documentary; the film follows the lives of five students in U.S. schools who face bullying on a daily basis.

127 Hours - Resilience. Produced by Danny Boyle; a true story based on mountain climber Aron Ralston.

Racism and Prejudice; the list here is endless, but notable mentions go to American History X, A Time to Kill , Gran Torino , and This is England.
 
Antichrist - Delusions, Sadomasochism, Depression, Femininity and the rest. To be honest, this one is completely out there; make of it what you will. Directed by Lars von Trier, some have dubbed it a grotesque masterpiece. I thought it was top class; even though I didn't get my head around it.
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"It's funny how the colours of the real world only seem really real when you watch them on a screen."
                                                                                                                                   ~ Anthony Burgess

Wednesday, March 20, 2013

Black Gold

For those people like myself that have pretty much an 'addiction' to caffeine, the reward cards you get in places like Starbucks and Costa coffee help fuel your need to want more.


Say for example you have the following two scenarios:



Scenario A, Card 1
You buy a coffee and are given a reward card with 10 spaces for stamps but none are already stamped


Scenario B, Card 2
You buy a coffee and are given a reward card with 12 spaces for stamps but 2 of them have already being stamped


You are more likely to get Card 2 filled up before Card 1.


This is down to what is called the 'Goal Gradient Effect'; that you will accelerate your behaviour as you progress closer to your goal. The 'shorter' the distance to the goal, the more motivated people become to reach it. Even though you still have 10 places to fill on both cards, with Card 2 you feel that you have already started something that you now wish to finish.

However, motivation and purchases plummet right after the goal is reached when you enter the post-reward resetting stage. If there is any second reward level, you will not initially be very motivated to reach that second reward.

For the coffee shop owner, they are most at risk of losing you as an immediate customer right after a 'reward' has been reached.


- I would drink tea but I don't know the recipe...
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Order coffee, the guy behind the counter goes, "You want the 32-ounce or the large?" Geez, how big is that large? "You'll wanna pull your car around back. I'll start the pump". That's a lot of fucking coffee, I don't know if I want to be awake that long in Tennessee.
                                                                                                                                                                    ~ Bill Hicks

Friday, February 15, 2013

The Lobotomised expression of the Gruen Transfer

On a recent excursion to buy a gift, I was reminded of a certain phenomenon I once heard of. Trying to look like I knew where I was going in my pursuit for the perfect present, I noticed that I was surrounded by the bewildered faces of other shoppers along with that of my own. What's going on? Hence 'the Gruen Transfer',

      'the moment when a consumer enters a shopping mall and, surrounded by an intentionally confusing layout, loses track of their original intentions. Spatial awareness of their surroundings plays a key role, as does the surrounding sound, art, and music. The effect of the transfer is also marked by a slower walking pace'.

A prominent example of this can be seen in stores such as IKEA, where shoppers are led on precise trails (mazes) in attempts to instigate the purchase of an unnecessary item. And most often than not, it works! So the next time you find yourself wandering around a store like some apocalyptic zombie, ditch the 'pc' route to the exit and cross over shelves, tables, counter-tops; heck even push the aul' one smelling the scented candles outta the way if it means saving the money in your wallet...I won't judge you.

You have choices. You have free will.

''I only came here for a God damn Valentine's gift, why am I opening the sunroof for this portable 8 foot step ladder?!?!?!''